Case Studies
Scaling dispatch without linear headcount: a multi-trade playbook
Composite narrative from several deployments—how one operating cadence tripled jobs per planner.
8 min read
Baseline snapshot
The operator ran HVAC and plumbing under one brand with shared intake but siloed boards. Planners manually reconciled spreadsheets nightly; emergency reroutes blew up the morning plan twice a week.
They centralized intake through AI voice qualification, pushed structured jobs into one queue, and allowed the optimizer to batch geography-first while respecting certification edges.
Measured outcomes (90-day window)
- Planner hours per 100 jobs decreased materially while backlog cleared faster.
- Return-trip rate dropped after parts hints aligned with job archetypes.
- Customer callbacks for ETA dropped when proactive SMS shipped.