Challenge 01
The fault fires. Nobody acts.
Alert hits the NOC; someone may pick it up. Calls, parts checks, dispatch — minutes gone before anyone rolls.
Built forinfrastructurethat cannot fail.
AI dispatch for ATM, telecom, and medical — assignment in minutes, no coordinator.
Downtime burns cash.The fix often missed the SLA.
Infrastructure teams treated manual dispatch as normal.It doesn't have to be.
Challenge 02
The engineer arrives unprepared.
No fault context or parts plan — diagnose from scratch, more returns, SLAs slip.
Challenge 03
No visibility. No accountability.
Ops can't see the field in real time. Status lives in calls; escalations vanish; the SLA clock keeps ticking.
Challenge 04
Legacy systems don't talk to each other.
Monitoring, ERP, inventory stay siloed. A human bridges them every time — that's the bottleneck.
Global dispatch
The AI that runs the entire dispatch loop. End to end.
One layer: ingest → assign → parts → follow-up → close → analytics. No handoffs.
Fault Ingestion
Fault in. Ticket open.
Monitoring fires (SCADA, NOC, telemetry, legacy) → ingested via API. Classified by type, asset, severity, site — no triage queue.
Engineer Assignment
Best match. Seconds.
Scores crew by availability, location, certs, load. Full fault context on mobile before roll.
Parts Orchestration
Parts before arrival.
Checks stock, reserves parts, coordinates delivery — crew arrives to fix, not hunt parts.
Real-Time Follow-Up
AI nags so you don't.
Tracks open tickets; pings on delays; escalations go engineer ↔ AI — fewer missed updates.
Ticket Closure
Close clean.
Confirms fix → closes ticket → CRM/reporting updates → compliance docs generated.
Analytics — Full visibility across your network.
Live view across engineers, tickets, assets. SLA risk early; resolution and first-fix tracked automatically.
Built for infrastructurethat cannot fail.
Four segments, one dispatch core.
Industry segments
ATM Networks
LiveOffline ATMs bleed revenue. Route alert → field without a manual queue.
Alerts, assets, crew, parts — no call-center triage.
- Routing OEM estates & acquirers, India.
- Parts reserved before roll.
- Closure audit-ready.
~5 min dispatchvs ~45 min manual
Proof